Terms and Conditions

Welcome to SohasTech. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. General Conditions

1.1 SohasTech reserves the right to refuse service to anyone at any time for any reason.
1.2 Your use of the website does not grant you ownership of any intellectual property rights in our services or the content you access.
1.3 You agree not to use our products or services for any illegal or unauthorized purpose.

2. Availability, Pricing, and Payment Methods

2.1 All products displayed on SohasTech are subject to availability. Stock limitations may apply.
2.2 Prices for products are subject to change without notice.
2.3 SohasTech accepts payments via credit/debit cards, online banking, mobile wallets (e.g., bKash, Nagad), and cash on delivery. Payment details must be accurate to process orders.
2.4 In case of payment failure, your order will not be processed until payment is successful.

3. Products

3.1 We strive to display product colors, images, and details as accurately as possible. However, variations may occur due to monitor settings or other factors.
3.2 SohasTech does not guarantee that the quality of any product will meet your expectations, but we welcome feedback for quality improvements.

4. Accuracy of Billing and Account Information

4.1 You agree to provide current, complete, and accurate billing and account information for all purchases made at SohasTech.
4.2 If inaccurate or incomplete information is provided, we may cancel or delay your order.
4.3 SohasTech reserves the right to cancel any order or limit quantities purchased per user.

5. Discounts & Allowances

5.1 Discounts, promotional codes, or allowances are valid for a limited time and are subject to specific terms and conditions.
5.2 SohasTech reserves the right to modify, revoke, or terminate any discounts without prior notice.

6. Third-Party Links

6.1 SohasTech may include links to third-party websites for additional information or resources.
6.2 We are not responsible for the content, accuracy, or policies of these third-party websites. Accessing them is at your own risk.

7. Personal Information

7.1 Your submission of personal information to SohasTech is governed by our Privacy Policy.
7.2 We take reasonable measures to protect your data and will not share it with unauthorized parties.

8. Errors, Inaccuracies, and Omissions

8.1 Occasionally, there may be typographical errors, inaccuracies, or omissions in product descriptions, pricing, or availability.
8.2 SohasTech reserves the right to correct any errors or inaccuracies and update information without prior notice.

9. Delivery Time-frame for Services or Products

9.1 The delivery timeline for all services or products depends on the type of order and location. Typically, products are delivered within 2-7 business days after order confirmation.
9.2 Expedited delivery services are available for an additional charge. Customers must contact the customer care team for this service.
9.3 Delivery timelines may be extended due to unforeseen circumstances like natural disasters or transportation issues. Customers will be notified in such cases.
9.4 E-books and other digital products are delivered instantly via email or download links.
9.5 Customers are required to provide an accurate delivery address while placing an order. SohasTech will not be held responsible for delays or failures caused by incorrect information.
9.6 For any issues or delays in delivery, please contact our customer support team.

10. Return Policy

10.1 Products must be unused, intact, and returned with original packaging to be eligible for a return.
10.2 Customers must request a return within 7 days of product delivery. Returns requested after 7 days will not be accepted.
10.3 Digital products like e-books or software cannot be returned or refunded once delivered unless there is a technical issue.
10.4 If the product is damaged or defective upon delivery, customers must report it to the SohasTech support team within 48 hours of receiving the product.
10.5 Refunds for eligible returns will be processed within 7-10 business days after the return is verified.
10.6 Certain items, including customized products or clearance items, may not be eligible for return.
More Details of Return Policy

11. After-Sale Services or Support

11.1 After-sale warranty services are provided for selected products. Warranty terms and conditions vary based on the product type.
11.2 24/7 technical support is available for tech products after purchase. Customers can contact SohasTech’s customer support team for assistance. Support Team phone number is 01736259843.
11.3 Maintenance services are available for specific products or services. Additional charges may apply, and customers will be informed beforehand.
11.4 For digital services or software, post-sale support may include updates or new features. Additional charges may be applicable for such services.
11.5 SohasTech is not obligated to provide services that are outside the terms and conditions of the purchased product or service.
11.6 Any complaints related to post-sale services should be reported to the SohasTech customer support team for resolution.
11.7 SohasTech reserves the right to modify the terms and conditions for post-sale services at any time.

12. Order Cancellation

12.1 SohasTech reserves the right to cancel orders for reasons such as fraudulent activity, inaccurate product pricing, or payment issues.
12.2 You may cancel your order prior to dispatch. Once shipped, cancellations will not be entertained.

13. Prohibited Uses

13.1 You are prohibited from using the website or its content for:

• Any unlawful purpose.
• Violating any regulations, laws, or local ordinances.
• Harming or exploiting others through false or misleading content.
• Uploading malicious software or viruses.

14. Disclaimer of Warranties; Limitation of Liability

14.1 SohasTech does not guarantee uninterrupted or error-free service.
14.2 To the fullest extent permitted by law, SohasTech is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.

15. Indemnification

You agree to indemnify and hold SohasTech harmless from any claim or demand, including legal fees, arising from your breach of these terms or misuse of the website.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be severed, and the remaining provisions will remain in effect.

17. Termination

17.1 SohasTech may terminate or suspend access to our services at any time without prior notice for violations of these Terms.
17.2 Obligations and liabilities incurred prior to termination shall survive termination.

18. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Bangladesh.

19. Changes to Terms of Service

SohasTech reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email:  [email protected],   [email protected]
• Phone: +880-1736-259843