Have questions?
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1. General Questions

SohasTech is an online store offering a wide range of tech products, including smartphones, laptops, mobile accessories, smartwatches, headphones, chargers, and more.

We are based in Bangladesh, and we deliver across the country.


You can contact us via:

2. Orders and Payments

To place an order:

  1. Browse products and add them to your cart.
  2. Proceed to checkout.
  3. Provide your shipping details and select a payment method.
  4. Confirm your order.

We accept:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • Mobile Wallets (bKash, Nagad)
  • Online Banking
  • Cash on Delivery (COD)

Yes, you can cancel or modify your order before it is shipped. Please contact us immediately to request changes.

3. Shipping and Delivery

Yes, we deliver to all locations across Bangladesh.

Delivery times depend on your location:

  • Inside Dhaka: 1–3 business days.
  • Outside Dhaka: 3–7 business days.

Delivery charges vary based on your location and order size. Exact charges will be displayed at checkout.

Once your order is shipped, you will receive a tracking number via email or SMS. Use the tracking link provided to monitor your shipment.

4. Returns and Replacements

You can return products within 7 days of receiving them if:

  • The product is defective or damaged.
  • It is unused and in its original packaging.

Contact our support team via email or phone with your order details and reason for the return. We’ll guide you through the process.

Refunds are processed after we receive and inspect the returned product. Refunds may take 7–10 business days to reflect in your account.

5. Products and Warranty

Yes, we sell 100% genuine and brand-new products.

Many of our products include manufacturer warranties. Specific warranty details are mentioned in the product descriptions.

Yes, for select products. Contact our support team for assistance.

6. Offers and Discounts

Check our Offers section or subscribe to our newsletter to stay updated on the latest deals and promotions.

 

No, only one discount code can be applied per order.

7. Privacy and Security

Yes, we use advanced security measures to protect your personal information. For details, read our Privacy Policy.

No, we do not store your payment details. Transactions are processed securely through trusted payment gateways.

8. Other Questions

Currently, SohasTech operates exclusively online.

Yes, we offer bulk purchasing options and corporate discounts. Please contact us for more information.

If you receive a damaged product, contact us immediately with photos of the item and packaging. We’ll assist with a replacement or refund.

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