Return and Replacement

Return and Replacement Policy

At SohasTech, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order or encounter an issue with the product, you may be eligible for a return or replacement. Please read our policy carefully for details.

1. Eligibility for Return and Replacement

You can request a return or replacement if:

The product is defective, damaged, or not as described.
The product is unused and in its original condition with all tags, packaging, and accessories intact.
The request is made within 7 days of receiving the product.

Note: Certain items, such as perishable goods, personal care products, software, and gift cards, may not be eligible for returns.

2. Return and Replacement Process

2.1 Submit a Request

Contact us via email at [email protected] or call us at +880-1736-259843 within the return period.
Provide your order ID, proof of purchase, and a description of the issue.

2.2 Product Inspection

Once we receive your request, we may ask for photos or videos of the product to verify the issue.
For damaged or defective products, SohasTech may arrange for a pickup or request you to send the product back to us.

2.3 Approval and Processing

If your return or replacement is approved, you will receive a confirmation email with further instructions.
Replacements will be processed within 7 business days after the product is received and verified.
Refunds, if applicable, will be issued through the original payment method or as store credit.

3. Conditions for Returns

Products must be returned in their original packaging with all included accessories (e.g., chargers, cables, manuals).
Any item showing signs of misuse, tampering, or unauthorized repairs will not be eligible for return or replacement.
For electronic devices, the product’s warranty terms may apply.

4. Non-Returnable Items

The following products are not eligible for returns or replacements:

Items on clearance or marked as “Final Sale.”
Gift cards or promotional items.
Perishable or consumable goods.
Software or digital downloads once activated.

5. Shipping Costs for Returns

If the return is due to a defect or error on our part, SohasTech will cover the return shipping costs.
For other reasons (e.g., change of mind), the customer is responsible for shipping costs.

6. Refunds

Refunds for approved returns will be processed within 7–10 business days after the product is received and inspected.
Refunds will be issued to the original payment method or as store credit, as agreed upon during the return process.

7. Replacement Conditions

Replacements depend on stock availability. If a replacement is not possible, you will be offered a refund or store credit.
The replacement process will follow the same inspection and verification steps as returns.